Yes. We come to you with samples, look at the windows, talk through the options and leave you with a written quote. There is no charge and no obligation to order. If you decide it is not for you, that is a perfectly normal outcome and nobody will chase you about it.

Not at all. Most people call knowing only that a room is too bright, too cold, or too visible from the street. Working out which treatment solves that is the job — bring the problem, not the solution.

Usually two to four weeks from consultation to installed. The visit takes about an hour, custom orders take two to three weeks in the workroom, and installation is typically a single morning or afternoon depending on how many windows there are.

We would rather not, and here is the honest reason: the majority of problems people have with custom shades come from measuring, not from the shade. A sixteenth of an inch out on a roller shade means it scrapes the frame for the next ten years. The price includes measuring and installation because that is what makes it work.

Cellular and roller shades generally start around $165–$185 per window installed; romans, woven woods and drapery run higher; plantation shutters are the most expensive at roughly $525 and up. Size, fabric and motorization all move the number, which is why every quote is written after measuring rather than guessed at over the phone.

Yes — typically half up front, since every order is cut to your measurements and cannot be resold. The balance is due on installation day. Both can be paid by card through your customer portal, or by check if you prefer.

When your job is booked you get a link to your own page on this site. It shows your appointment, what is owed, and a Pay button that runs through Stripe. We never see or store your card details.

The manufacturer's warranty covers the product — usually between three years and a lifetime depending on the line. Our own installation is guaranteed for as long as you own the shades: if something we hung comes loose or stops running properly, we come back and fix it.

Blackout fabric passes no light through the material itself. Room-darkening cuts most of it but not all. Worth knowing: even true blackout fabric leaks a little light around the edges unless it is mounted outside the frame or run in side channels. If you need a genuinely dark room for a baby or a night-shift sleeper, say so and we will mount it accordingly.

Cellular, by a distance. The honeycomb cells hold a pocket of still air against the glass, and a double-cell shade on a single-glazed window makes a difference you can feel. Everything else helps a little; cellular helps a lot.

Yes, during the day. Solar shades are an open weave — you see out, the glare and heat are cut, and passers-by see mostly the fabric. At night it reverses: with the lights on inside, people can see in. For a front-facing room we usually suggest solar shades layered with drapery for exactly this reason.

For tall or hard-to-reach windows, and for a run of several shades you want moving together, yes. For a single easy-to-reach bedroom window it is a luxury. Battery-powered motors are the usual choice in an existing house since they need no wiring, and a charge lasts roughly a year.

Everything we install is cordless or motorized as standard. Loose cords are a genuine hazard and there is no longer any reason to have them — the cordless mechanisms are better anyway.

We serve the tri-state area — Long Island, the five boroughs, Westchester, northern New Jersey and southwestern Connecticut. If you are just outside that, call anyway; it depends on the size of the job.

For the consultation and the measuring, yes — decisions get made in the room and it saves a second trip. For installation an adult needs to be there to let us in and check the work before we leave.

Very little. Brackets are screwed into the frame or the wall, so there is some drilling and a small amount of dust, which we clean up. All packaging goes with us. Blinds being replaced can be taken away too — just ask.

Use the link in your reminder text or email, or your customer portal, and pick 'request a new time'. It comes straight through and we will call you back to sort it. Or just call (917) 992-0478.

You get a text as soon as we know, with the revised window, and a link to say whether that still works or whether you would rather move the visit. Nobody should be sitting at home wondering.

For most shades: a vacuum on the brush attachment, gently, a couple of times a year. Spot-clean fabric with a damp cloth and no soap. Woven woods and wood blinds want dusting rather than damp. Never put any of it in a washing machine.

Call (917) 992-0478 or reply to any reminder you have from us. Most issues — a shade that will not stay up, a motor that has lost its limits, a bracket working loose — are a short visit to fix, and there is no charge if we installed it.

Yes, and this is worth planning for. We keep a record of exactly what went in your house — fabric, color, hardware, mount type — so a shade ordered three years later matches the ones already up, as long as the line is still made. If a fabric is being discontinued we will tell you.